Every time you book activities using the WeSUP website, we collect your information. This is normal procedure online and in our case, this information is used to reference your safety & ability to undertake our activities. We want to make sure we’re only sending you things you might find interesting and that are in direct relation to your experience with us. In order to show you what you’d like the most, we need to collect basic information about you as it helps us to provide you with the best service. It’s the WeSUP Way!
We’re based across our three centers on the South Coast, in Falmouth, Torquay, and on the Hamble River in Southampton. WeSUP HQ Ltd is registered in England and Wales under Companies House number 11251219. If you have any questions at all regarding this policy, please just contact us via our email [email protected]
Please send your email with the subject line “Data Protection” and we will make sure that you are put in contact with the relevant parties.
HOW WE LEARN ABOUT YOU
All of our products relate to you in a personal way. The products you buy tell us a story about you and by building up this information, and by occasionally using information from third parties you’ve shopped with previously, we can make sure we’re showing you the products that will suit you best.
INFORMATION THAT WE NEED
It’s pretty important that you give us some personal information. This means that we can deliver our services to you, verify payments and contact you in the event that we have to rearrange your activity. We need at least your name and address, and preferably a contact telephone number too. As well as using your email to send you your booking confirmation, we may occasionally use it to send you offers and updates that we think might interest you. You can unsubscribe at any time by following the link on the footers of such emails, or by emailing us direct on [email protected]
We will take your card payment details when you make an order online with us using our online payment gateway – Stripe. It’s one of the most modern, secure payment portals on the market. More info about Stripe can be found here. You’ll also need to be over 18 to enter into a contract with us, and also to undergo the activities we offer.
HOW WE PROCESS AND USE YOUR INFORMATION
Without our customers, we wouldn’t be able to do what we love, which is why we want to take care of you and make sure you understand our processes. Using our website to book an activity enters you into a contract with us, it’s the same whenever you exchange money for goods or services. We need your information to make sure that you are who you say you are, and that we’re able to deliver the best experiences to you.
As a customer of ours, data protection laws allow us to contact you with direct marketing as a legitimate business action. Naturally you have the option to end all correspondence from us at any time however, we are always updating our website with exciting new products, activities and adventures. We’d be foolish not to share it with the people who have shown interest in us before which is why we like to keep in touch from time to time. You can choose to stay up to date with us and never miss out on our new SUP and lifestyle innovations, or you can leave at any time – which will make us sad. You just need to unsubscribe on the email itself, or contact us by email and we’ll remove you manually. If you end up missing us as much as we’ll miss you, you can always resubscribe, or it will happen automatically the next time you make an order on our website.
SHARING DATA WITH OTHERS
We’re proud to be an honest company, and we’re just interested in continuing to provide world-class SUP experiences to every single person who books with us. We have no interest in sharing or selling your data to anyone else, and you can trust us to store it safely and compliantly.
HOW LONG DO WE KEEP YOUR DATA?
As long as you keep buying products and enjoying activities with WeSUP, we’ll want to keep track of what you’re interested in, and how you’re using our services. This means that we can contact you if we have any issues with your orders, and importantly we’re prepared if we ever need to complete a data audit.
YOUR DATA RIGHTS
As one of our customers, we are legally bound to supply you with any of the personal information we hold on you if you would like to access it. As soon as we receive your request, we will begin to process it in order to send you the information within a maximum of 30 days. Please contact us via at wesup HQ [email protected]
Please make the subject of your email “Personal Data Request” and provide your name, address and email address, and we will endeavor to get back to you as soon as possible.
If you would like us to stop processing your data, you are well within your rights to ask. Please use the above addresses to let us know if you’d like us to stop, or change/remove any of the information we have. Providing your request is legal, we’ll get on with it straight away.
If you have any complaints about the way we have handled your data, we will be happy to help you. Please use the email addresses listed previously to get into contact with us, and we will attempt to resolve your issues as smoothly as possible. If after our help you are not satisfied, you can contact the Information Commissioner’s Office (ICO) – the supervising authority for data protection in the UK – on 0303 123 1113 or through their website, ico.org.uk.
The right of portability is your official right to ask us to pass your data on. We can do this providing the format is machine-readable, and you confirm with us the third party to which you would like it delivered.
GET IN TOUCH
Cookies are all over the internet and are what we use to provide the best possible experience to our customers. Cookies are like your internet ID card and tell us information every time you come to our website. Consequently, we can show you the information we think will be most suited for you. Cookies also help our website run more smoothly, helping you move around the website efficiently, and allowing you to add items to your basket, without having to have your log-in details at hand. As a result of this, you need to enable cookies in order to use our website. They’re very useful bits of technology and don’t compromise the privacy of your personal details either. Please use this website to find out about cookies, and how they help us and you. www.allaboutcookies.org/manage-cookies